At Renascent, we focus on providing the best therapeutic environment we can. We strive to make each client’s experience one of healing, understanding, and commitment.
Renascent takes all complaints seriously and manages them with compassion, transparency, and accountability.
If you have a complaint you would like to share with us, you can do so by any of the following methods:
- Completing this complaint form
- Emailing your complaint to firstname.lastname@example.org
- Sending a letter to us at 38 Isabella St, Toronto, ON, M4Y 1N1
All complaints are reviewed by our Senior Leadership Team upon receipt. Senior leadership delegates to the most appropriate member of Renascent leadership to manage your complaint. Should you be unsatisfied with the resolution of your complaint, you may escalate to a higher level of leadership up to the Board of Directors.
We commit to responding to you within three (3) business days of receiving your complaint.