Congratulations on taking this step on your road to recovery! This is an exciting time as you embark on your journey of recovery. To help ensure you are best prepared for treatment, there are a few things you should do.

1. Identify and prepare an appropriate space

Find a quiet, safe, and private location where you can attend the virtual group and individual sessions. It may be difficult to focus if you are distracted by other people or noise. You also do not want to worry that you may be overheard when talking about personal topics, particularly if the discussions may include people in your home environment.

Find a place where you feel safe and comfortable. This can be a living room, bedroom, home office, or another area in your home that may provide privacy. Here are a few tips to help you prepare your space:

  • Use headphones for better communication, to help block background noises, and increase your privacy.
  • Place a sign on the door or let the members of your household know that you are on an important call and that you should not be disturbed.
  • Create a comfortable space. It is important to feel relaxed and safe during your sessions.

2. Ensure your internet connectivity is strong

Since all of your sessions are held virtually, it is important to ensure that you have a reliable internet connection. Renascent uses a special version of Zoom for Healthcare which complies with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). The minimum internet bandwidth (speed) to use Zoom is 1.5 to 3.0 Mbps.  We recommend internet speeds of 5 Mbps for optimal performance.

3. Download Zoom

To ensure your technology is working well and you are ready to attend your admission and virtual sessions, please download and install the Zoom client and register for a Zoom account. You can download the Zoom client here.

Here is a link to step-by-step instructions and additional support for installing and testing Zoom and getting ready to use Zoom for the first time. 

You will receive the Zoom meeting information to access your admission appointment one week prior to your commencement.  Please check your spam/junk folder if you have not received this email. The Zoom meeting information will also include a back-up method of attending the admission appointment via telephone.

4. Take time to adjust

As you begin your first sessions, allow yourself some time to become comfortable with the format. You may not immediately feel safe opening up and disclosing personal details via video. However, with some time, you are likely to get more used to it. We find that many clients become comfortable and feel safe within the first few days of attending our sessions.